TERMS AND CONDITIONS
ARRIVAL AND DEPARTURE
Arrival after 4pm. Please call at main house so we can welcome you to the Hide, give you your key and discuss our house rules.
We ask that on your day of departure you vacate The Hide by 10am to enable us to clean for new guests. Please return the key to the main house.
A deposit of £100 is payable to secure your booking. Payment is confirmation that you have agreed to our terms and conditions. Payment can be made by bank transfer, credit card or cheque. Contact us for bank details or to make a credit card payment.
The balance is due 6 weeks prior to date of arrival, or in full if within 6 weeks of date of booking. Payment not made in full by the due date will forfeit the deposit and the booking will be cancelled.
The Hide is strictly non-smoking and no naked flames (for example candles) are allowed in the building.
We ask that you do not put disposable barbecues on the decking as the heat will cause damage to the timber.
CHILDREN AND PETS
The Hide is for single/couples occupancy only and we do not have the facilities for children or babies.
We cannot take pets as we have our own dogs.
We reserve the right to ask you to vacate the property should you breach these terms and all monies will be retained by the owners.
GOOD HOUSEKEEPING AND DAMAGE
The Hide is cleaned and inspected for damage before you arrive. We ask that you leave the property as clean as you have found it and any damage is reported straightaway during the week. This will enable us to source a replacement.
CANCELLATION OR CHANGES
Changes can be made, providing an alternative date is available, up to 6 weeks before date of arrival. Changes within 6 weeks are not permitted.
Cancellation made after booking has been accepted will forfeit deposit. No refunds will be given after full payment has been made. We advise taking suitable travel insurance to cover any incurred costs due to cancellation.
CANCELLATION BY US
If we are prevented from letting The Hide to you because of circumstances beyond our control eg. fire, storm, loss of utilities, we shall refund the booking charge in full and you shall have no further claim against us. If we are unable to make the property available for any other reason we will give as much notice as possible and refund in full.
We reserve the right to refuse entry to the property at our sole discretion if we feel damage is likely to be caused/has been caused during your stay. We are not obliged to refund you or find you alternative accommodation. We also reserve the right of entry at a time agreed with you to carry out any repairs or maintenance.
We do not accept any liabilities or refunds of full loss of your holiday and expenses incurred.